Payment & Refund Policy

This policy describes the billing, payment, and refund terms for AlloTech.AI SaaS plans.

1. Plans and currency

Our self-serve plans are Discovery, Team, and Enterprise. All prices are quoted in Canadian dollars (CAD), plus applicable taxes (GST/QST).

2. Credits

Service usage is measured in credits. One credit corresponds to about 1,000 tokens processed by the language model when an AI employee performs tasks, analyzes documents or interacts with your systems; answer tokens count more than tokens read, and a more advanced model uses more credits. A run that fails is not charged. Unused credits stay in your balance. Usage beyond your plan stops the service unless you have turned overage on, in which case it is billed at CAD $25 per 1,000 credits on your next invoice.

3. Payment methods

We accept credit card payments and, for Enterprise plans upon request, bank transfers. Payments are processed by PCI-DSS-certified processors. AlloTech.AI does not store card numbers.

4. Billing cycle

Self-serve plans are billed monthly in advance. Enterprise plans may be billed monthly or annually, based on the accepted offer. Invoices are emailed and available in the client portal.

5. 7-day refund guarantee

For Discovery, Solo and Team plans, we offer a 7-day money-back guarantee from the date of first billing, no questions asked. To request a refund, contact [email protected] before the period expires. Once the period has passed, current subscriptions are non-refundable.

6. Enterprise refunds

Enterprise plans are customized and include configuration, integration, and deployment work. No refund is available once implementation work has begun. Any cancellation before work begins will receive a full refund of amounts paid.

7. Cancellation and proration

You may cancel your subscription at any time from your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period. No prorated refund is generally provided for mid-period cancellation, unless an applicable guarantee applies.

8. Late payments

Unpaid invoices may result in temporary suspension of access after written notice. Late fees may apply according to Enterprise plan terms.

9. Pricing changes

We may change our pricing by providing reasonable notice. Changes apply to the next billing period. If you do not accept the new pricing, you may cancel before it takes effect.

10. Contact

For any payment or refund question, contact us at [email protected].