Payment & Refund Policy
Billing terms, 7-day guarantee, refunds, and cancellation for AlloTech.AI SaaS plans.
Effective date: July 28, 2026
Note: These documents are provided for information only and do not replace legal advice. For guidance tailored to your situation, please consult a lawyer.
This policy describes the billing, payment, and refund terms for AlloTech.AI SaaS plans.
1. Plans and currency
Our self-serve plans are Discovery, Team, and Enterprise. All prices are quoted in Canadian dollars (CAD), plus applicable taxes (GST/QST).
2. AI work hours and credits
Service usage is measured in AI work hours or credits, depending on the plan. An AI work hour corresponds to processing time consumed by an AI employee to perform tasks, analyze documents, or interact with your systems. Unused credits in a given month may expire according to the plan terms.
3. Payment methods
We accept credit card payments and, for Enterprise plans upon request, bank transfers. Payments are processed by PCI-DSS-certified processors. AlloTech.AI does not store card numbers.
4. Billing cycle
Self-serve plans are billed monthly in advance. Enterprise plans may be billed monthly or annually, based on the accepted offer. Invoices are emailed and available in the client portal.
5. 7-day refund guarantee
For Discovery and Team plans, we offer a 7-day money-back guarantee from the date of first billing, no questions asked. To request a refund, contact [email protected] before the period expires. Once the period has passed, current subscriptions are non-refundable.
6. Enterprise refunds
Enterprise plans are customized and include configuration, integration, and deployment work. No refund is available once implementation work has begun. Any cancellation before work begins will receive a full refund of amounts paid.
7. Cancellation and proration
You may cancel your subscription at any time from your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period. No prorated refund is generally provided for mid-period cancellation, unless an applicable guarantee applies.
8. Late payments
Unpaid invoices may result in temporary suspension of access after written notice. Late fees may apply according to Enterprise plan terms.
9. Pricing changes
We may change our pricing by providing reasonable notice. Changes apply to the next billing period. If you do not accept the new pricing, you may cancel before it takes effect.
10. Contact
For any payment or refund question, contact us at [email protected].